Account & Data Deletion Request

In compliance with Google Play Store Policies and user data privacy standards.

At Sportync Tech Private Limited, you have full ownership and control over your personal data. You can request the permanent deletion of your Sportync account and all associated personal information at any time.

1. What Information Is Deleted

When an account deletion request is processed:

Your profile details (full name, phone number, email address, role).
Your profile photos and any stored facial geometry / attendance verification scans.
Your sports batch enrollments, attendance history, and trainer feedback records.
Your device push notification tokens and session credentials.

2. Data Retention Exceptions

Certain payment transaction records, invoices, and accounting logs processed through Razorpay will be retained solely as required by applicable tax laws, financial reporting, and statutory record-keeping regulations.

3. How to Submit a Deletion Request

You can request account deletion using either of the methods below:

Method A: Directly in the Mobile App

Open SportYNC → Go to Profile / Settings → Select "Delete Account" → Confirm your request.

Method B: Email Request

Send an email to support@sportync.com with the subject line: "Account Deletion Request - [Your Registered Phone Number]".

4. Processing Timeline

Once your request is received, our verification team will confirm your identity via SMS OTP or reply email. Upon successful verification, your account and all non-statutory data will be permanently wiped from our production database within 30 days.